01
Workplace & break/fix support
Troubleshoot hardware, software and operating-system issues on site, in coordination with first-, second- and third-level teams as needed.
ONSITE / FIELD SERVICES
Onsite IT support for business.
Right where work happens. Coordinated with your IT team.
When an issue cannot be solved remotely, practical on-site support makes a difference. We assist end users, document incidents and coordinate with central IT teams and vendors where required.
FIELD / ITDefined scope. Clear handover.
KI generatedPRACTICAL SERVICES
Support that fits your operations.
The exact scope is agreed according to your locations, systems and processes.
02
Service desk & floorwalking
Receive, prioritise and document IT/telephony incidents while assisting users directly on site.
03
Devices & peripherals
Desktops, notebooks, printers and MFPs, screens, docking stations, mobile devices and standard applications.
04
Connectivity & smart hands
Local LAN/Wi-Fi checks, cabling and connectivity; on-site tasks guided by central IT teams.
05
Vendor coordination
Coordinate hardware, software and telecommunications vendors, replacement parts and escalations.
06
Server room & local infrastructure
Smart-hands tasks at local server and network equipment, connectivity checks and assistance to central ICT teams under guidance.
07
IT & telephony equipment
Agreed support for desk phones, PABX environments and telecommunications equipment, coordinated with specialist vendors.
08
Application assistance
Install and troubleshoot standard software and agreed business applications, together with the relevant vendor where necessary.
OUR APPROACH / IN PRACTICE
Technical assistance where the issue happens.
Some problems can be solved remotely; others require someone at the workplace. Examples include failing peripherals, local connectivity, device replacements and hands-on help for staff at the site.
DADO IT can support agreed onsite assignments or act as a local contact for a central IT department. Where necessary, the next steps can be coordinated with manufacturers, specialist vendors or remote resolver teams.
Discuss your requirements
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